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Terms & Conditions

Use of Website

Please read these terms and conditions carefully together with our privacy policy before ordering any Products from our Website. By ordering any of our Products, you agree to be bound by these terms and conditions. If you refuse to accept these terms and conditions, you should not order any Products from our Website. The website is provided solely for your personal use. You may not use this website for any commercial purpose. Please print a copy of these terms and conditions for future reference.

The Website is operated by Impero London Limited. We are registered in England and Wales under company number 05695253 and have our registered office at 9 Huntingdon Estate, Ebor St, London E1 6JU. Our VAT number is 877074096 .

References in these Terms and Conditions to "we", "us" and "Impero London"are to Impero London Limited. We have taken great care to ensure that the Items on our website are presented as accurately as possible. Before placing an order please read through these Terms.

To be eligible to purchase Items on this Website you must:

a. be the holder of a valid debit/credit card
b. be 18 years of age or older to order from the Website and by accepting these terms and conditions you confirm that you are no less than 18 years of age.
c. warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects

If your personal information changes then please notify us immediately by contacting Customer Services on the following email

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

By using this site you agree to comply with, and be bound by, these Terms.

We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

Written Communication

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Prices & Payment

Our online merchandise prices are the same as those in our retail store. All prices are quoted in UK Pounds Sterling (GBP) inclusive of VAT at the prevailing rate, and goods are sold under English law.

While we try to ensure that all prices on our Site are accurate, errors may occur and some Products may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable, and could have reasonably been recognised by you as a mispricing. We reserve the right to change pricing at any time.

We accept most major credit and debit cards including Visa, AMEX, MasterCard, Delta and Switch. 

If you have any questions about the payment process, or wish to make payment over the telephone, then call our personal shopping team on +44(0)207 734 0159 

Opening times 
Monday – Saturday: 10am-6pm GMT

Sunday: Closed
Bank Holidays: Closed


If you live in the United Kingdom or another European Union country, you have a legal right to cancel your order after you have received and inspected the goods. Please note that in the case of clothes & accessories “inspect” means examine, and does not permit you to try on, wear or use the items.

Intellectual Property and Right to Use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in Impero London Ltd.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content


In order to protect against fraud we only are able to ship items to the billing address of the credit card holder or to another address at our discretion. We do check the address you give on your order before shipment.


Impero London Ltd accepts major credit and debit cards including Visa, Mastercard, Maestro and Delta through our payment service provider SAGEPAY. All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.